avservices.in · Mumbai, India · Linux Infrastructure Care & Maintenance Since 1999
Some Businesses Are Built Around a Product. This One Is Built Around a Discipline.
AV Services is Mumbai’s most experienced Linux infrastructure expert — providing proactive server management on monthly retainer since 1999.
AV Services is not a software company that added managed hosting. It is not a cloud reseller that rebranded as an infrastructure provider. It is not a generalist IT firm that handles Linux among many other things.
AV Services is one thing, done with complete focus for 25 years: keeping Linux servers running reliably for businesses that cannot afford for them not to.
That specificity is deliberate. It is also rare. In an industry that rewards breadth and celebrates pivots, AV Services has spent a quarter century going deeper into a single discipline — Linux infrastructure care — rather than wider across adjacent ones. The result is a depth of knowledge and a quality of service that a generalist cannot replicate, because generalists do not accumulate 25 years of specific experience. They accumulate a little experience across many things. That is a different thing entirely.
Where It Began
Arun Valecha founded AV Services in Mumbai in 1999. Linux was younger then. The internet was younger then. The idea that a small Indian business could run enterprise-grade infrastructure on open-source software was still being argued about in boardrooms that had not yet decided.
Arun Valecha had already decided. Linux was the future of serious infrastructure, and serious infrastructure management was the work he wanted to do. He started AV Services with that conviction and has not deviated from it since.
The first clients were Indian businesses — manufacturers, trading companies, professional services firms — that needed someone who could make Linux work reliably without the cost of a large IT department. The engagements were modest. The problems were real. The solutions required genuine knowledge of how Linux systems behave under production conditions, knowledge that is only acquired by working on production systems, over years, across many different environments and failure modes.
That knowledge began accumulating in 1999. It has not stopped.
The Years That Built the Foundation
The first decade of AV Services was spent in the field. Not in board meetings, not in sales cycles, but at the command line — setting up servers, troubleshooting failures, hardening configurations, and learning the thousand ways that Linux infrastructure can fail and the ways that most of them can be prevented.
Between 2003 and 2010, AV Services served more than twelve Indian businesses as their primary IT infrastructure partner. These were not short engagements. They were sustained relationships, built on the trust that comes from consistent, reliable work over years. Several of these clients were later acquired by larger Indian conglomerates — companies that had grown, in part, on infrastructure that worked because someone was looking after it.
These engagements are verified. Not claimed. Not approximate. Verified by purchase orders, signed and stamped, on file. In an industry where credentials are easy to fabricate and difficult to verify, AV Services has operated from the beginning on the principle that every claim should be documentable. Every milestone in this company’s history exists on paper, not just in memory.
Recognition From Europe: Pyramid Computer GmbH
In December 2009, AV Services received formal certification as a Technology Partner from Pyramid Computer GmbH, a leading German computer systems manufacturer headquartered in Freiburg im Breisgau. Pyramid Computer builds specialised computing infrastructure for demanding environments — industrial, medical, and high-availability applications — and does not extend partnership certifications casually.
At the time, AV Services was among a very small number of Indian independent professionals to hold European vendor certification in this space. It was recognition that the quality of work being done in Mumbai met the standards expected by a European technology company operating in global markets.
The certificate is signed, stamped, and on file. It is dated December 15, 2009. It represents not merely a credential but a moment in a longer story — the story of an Indian infrastructure specialist building a reputation for quality that extended beyond geography.
Recognition From the United States
Between 2013 and 2015, AV Services worked as an approved vendor and field service partner for two American technology companies operating in India.
From 2013 to 2014, AV Services was engaged by Comtech Services Inc, a US-based technology services company, as an approved field service vendor in India. This engagement involved delivering on-ground technology services to Comtech’s Indian client base, operating to US-standard documentation and service protocols. The approval as a vendor for an American company — with the vetting, documentation requirements, and service standards that entails — was a validation that AV Services could meet international professional standards on Indian soil.
From 2013 to 2015, AV Services served as an onsite work order partner for Source Support Services Inc, another US-based technology services firm. A sustained two-year engagement, not a one-off project. Two independent American companies, in overlapping periods, choosing the same Mumbai-based specialist. That is a pattern of quality, not a coincidence.
Both engagements are documented. Signed field service reports from Comtech. Signed work orders from Source Support. Physical documents, on file, available for inspection. Because documentation is not optional when your entire proposition to clients is trustworthiness.
The experience of working to US standards — the precision of the documentation requirements, the rigour of the service protocols, the communication expectations across time zones — shaped AV Services permanently. The professional standard that American technology companies demanded became the professional standard that AV Services brought to every engagement thereafter, including engagements with Indian clients who deserved the same rigour.
What 25 Years Actually Means
There is a version of “25 years of experience” that means doing the same thing 25 times over, accumulating years without accumulating depth. That is not this.
In 25 years of production Linux infrastructure management, Arun Valecha has seen the full arc of what Linux has become — from a specialist choice debated by early adopters to the dominant operating system for servers worldwide. He has managed infrastructure through the rise of virtualisation, through the shift to cloud, through the proliferation of containers and orchestration platforms, through the emergence of automated security scanning and the escalation of the threat landscape that has accompanied it.
The Linux kernel itself has changed fundamentally in 25 years. The attack surface has expanded. The tooling has evolved. The best practices of 2010 are not the best practices of 2024. Staying current in Linux infrastructure management is not passive. It requires active engagement with a field that does not stand still.
AV Services has stayed current. Not because currency is a marketing claim but because the work demands it. A kernel vulnerability published this month requires a response this month, not a response to a vulnerability landscape that was current in 2018. The infrastructure AV Services manages today is managed with current knowledge, current tooling, and current security practices — informed by 25 years of accumulated understanding of how these systems behave, fail, and recover.
That combination — depth of history and currency of practice — is what 25 years actually means.
The Business AV Services Serves
AV Services works with businesses that run Linux servers and need them to run reliably. That description covers a wide range of companies and industries, but the profile of clients who benefit most from this service is consistent.
Funded startups at Series A and B are typically past the point where a shared hosting environment is adequate and not yet at the scale where a full internal DevOps team is warranted. They have production infrastructure — application servers, database servers, sometimes a small cluster — that needs active management and has no dedicated owner. The engineering team is building the product. Nobody is watching the servers. AV Services watches the servers.
D2C and e-commerce businesses run infrastructure where every minute of downtime is directly measurable as lost revenue. They need a partner who treats their uptime as seriously as their finance team treats their conversion rate. The tolerance for “we’ll look at it on Monday” is zero.
Digital agencies and development firms build and host applications for clients. Their reputation with those clients depends partly on the reliability of the infrastructure they manage. A server incident that affects a client’s live application is not only a technical problem — it is a relationship problem. AV Services provides the technical certainty that allows agencies to make reliability commitments to their clients with confidence.
International companies — US and European businesses that need India-based infrastructure management — benefit from a combination of competitive pricing, local time-zone availability for the Indian market, and a track record with American and European companies that removes the uncertainty of working with an unfamiliar partner. AV Services has been trusted by American companies since 2013. That trust was earned in the field, documented in signed work orders, and is available to any prospective international client who wants to verify it.
What AV Services Does Not Do
This section is as important as any other on this page, because clarity about scope is part of professional integrity.
AV Services does not manage Windows servers. The focus is Linux, and the depth of expertise that comes from 25 years of singular focus on Linux would be diluted by extending into a fundamentally different platform. Linux expertise is not transferable to Windows infrastructure management in the way that might be assumed. They are different disciplines. AV Services has chosen one and stayed with it.
AV Services does not build applications. The work is infrastructure — the operating system, the services, the network configuration, the security posture, the backup and recovery systems. The application that runs on the server is the client’s responsibility. The environment that application runs in is AV Services’ responsibility. The boundary is clear and is maintained.
AV Services does not offer one-time engagements as a primary service model. The retainer model is deliberate. Effective infrastructure management is not a project. It is an ongoing relationship. The value of having someone who knows your server deeply — who has been monitoring it for months, who knows its history, who can detect an anomaly because they have a baseline — cannot be replicated by an engineer who shows up after an incident and encounters the environment for the first time. The retainer model is the right model for this work. It is the only model AV Services offers as a primary service.
The Retainer Model and Why It Matters
The managed retainer is the core of what AV Services offers, and it is worth explaining why the model matters — not just what it includes, but why it is structured the way it is.
A retainer is a relationship of ongoing responsibility. It is not a transactional exchange of hours for money. It is a commitment by AV Services to be the owner of a client’s Linux infrastructure health, continuously and proactively, for the duration of the engagement.
That ownership changes the nature of the work. When AV Services is on a retainer, the incentive is to prevent incidents, not to respond to them. Every vulnerability patched before it is exploited, every disk alert addressed before it becomes an outage, every misconfiguration corrected in a routine review rather than a crisis remediation — these are the outcomes the retainer model is designed to produce. They are invisible to the client precisely because they worked. The value of the retainer is measured in what did not happen.
This is also why the retainer model is incompatible with pure break-fix billing. If the business model is hourly billing for incidents, the financial incentive points toward more incidents, not fewer. AV Services has no financial interest in your servers failing. The retainer pays the same whether the month was uneventful or eventful. The professional interest — the interest that has sustained this business for 25 years — is in uneventful months. In servers that simply run. In clients who do not think about their infrastructure because there is nothing to think about.
That is what good Linux infrastructure management feels like from the outside. Nothing. Nothing is the product.
On Trust, Documentation, and the Verification of Claims
AV Services makes a small number of specific, verifiable claims. It does not make large, unverifiable claims about serving hundreds of clients or managing thousands of servers. The claims made on this page and across AV Services’ communications are the claims for which physical documentation exists — purchase orders, signed certificates, signed field service reports, signed work orders.
This is a choice, and it is a deliberate one.
The infrastructure management market is full of companies making claims that are impossible to verify and that exist primarily to create an impression rather than to communicate a fact. AV Services operates differently. Every material claim about the company’s history and credentials is documented. Every document that is cited as verification exists in physical form and is available to prospective clients who want to see it.
This matters more in infrastructure management than in most businesses, because the foundation of the relationship is trust. A client who engages AV Services on a retainer is granting access to their production infrastructure — to the systems on which their business runs. That trust requires a foundation of demonstrated integrity. Verifiable claims are one part of that foundation.
The other part is the work itself. 25 years of businesses choosing to stay with AV Services, of clients referring their professional networks, of international companies extending and renewing engagements — that record is its own verification of a quality of work that documentation alone cannot fully convey.
Mumbai, and the World
AV Services is based in Mumbai. The on-site service area covers Mumbai and Thane, with a four-hour response commitment for clients in that geography. Nationwide on-site service is available within 24 hours.
Remote management — which is the mode of most retainer work — has no geographic limitation. AV Services manages infrastructure for clients across India and has done so for clients in the US and Europe. The time zone is Indian Standard Time. The availability is 24 hours a day, seven days a week, including weekends and public holidays.
Mumbai is a city that runs on infrastructure. Financial services, e-commerce, logistics, media, manufacturing, professional services — the businesses that make Mumbai’s economy work depend on technology that depends on servers that need management. AV Services has been part of that infrastructure, quietly and reliably, since 1999.
The city has changed enormously in 25 years. The technology has changed. The threat landscape has changed. The businesses that need Linux infrastructure management have grown in number and in the sophistication of their requirements. The core of the work — the disciplined, proactive, documented management of Linux servers for businesses that cannot afford for them to fail — has not changed. It has deepened.
An Invitation
If you have read this far, you are likely someone who takes infrastructure seriously. Perhaps you are a technical founder who knows that your servers need more active management than they are currently receiving. Perhaps you are a CTO who has been meaning to address the infrastructure debt that has been accumulating while the team focused on the product. Perhaps you are the head of engineering at a company that had an incident recently and is now thinking carefully about what it would take to prevent the next one.
Whoever you are, the conversation starts the same way: a free, no-obligation, 30-minute Infrastructure Audit that gives you a precise picture of where your servers stand right now. No write access required. No disruption to your service. A written report within five business days.
From that baseline, you will know exactly what the situation is. Not approximately. Not based on assumptions about what was configured at launch and probably has not changed. Based on what is actually running on your actual servers today.
That knowledge is the beginning of everything else.
The Numbers Behind the Story
Founded: 1999, Mumbai, India
Years in operation: 25+
Indian clients served: 12+ verified by purchase orders on file (2003–2010)
International certifications: Pyramid Computer GmbH, Germany — Certified Technology Partner (December 2009)
US vendor approvals: Comtech Services Inc (2013–2014) · Source Support Services Inc (2013–2015)
Service coverage: Mumbai on-site within 4 hours · Nationwide within 24 hours · Remote worldwide
Availability: 24 hours a day · 7 days a week · Including weekends and public holidays
Invoicing: INR for Indian clients · USD for international clients · GST registered
Retainer plans: Essential ₹15,000/month · Professional ₹30,000/month · Business Critical ₹50,000/month
International pricing: Essential $250/month · Professional $500/month · Business Critical $800/month
SAC Code: 998313 — IT Consulting & Support Services · GST: 18%
Contact
Email: arun@avservices.in
Website: avservices.in
Location: Mumbai, Maharashtra, India
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AV Services · avservices.in · Mumbai, India · Linux Infrastructure Care & Maintenance Since 1999