Every incident below is real. Most have signed documents on file — service reports, purchase orders, client letters. The ones without documents have verified client relationships. None are invented. This is 25 years of keeping Linux infrastructure running for businesses in Mumbai and across India.
ERP Recovery · Mumbai · Jewellery Manufacturing
Formatted Linux server — ERP restored, 500-employee operation back up
A Mumbai jewellery manufacturer with over 500 employees accidentally formatted the hard disk of their Linux server running ERP. Operations stopped completely. Full data recovery and ERP restoration across multiple visits. Business back up and running. Active client since.
RAID Degradation · Thane · Engineering
Silent RAID failure caught before data loss — Geeta Engineering Works, 14-year client
During routine monitoring of a Linux server at a Thane engineering firm, a RAID array showed one drive had failed silently. The second drive was healthy but carrying full load alone. A second failure at that point would have meant total data loss. The degraded drive was replaced and the array rebuilt before any data was lost. The business never experienced downtime.
Disk Exhaustion · Mumbai · Healthcare
Web server down — root partition at 100%, restored same day
A Mumbai healthcare business running a Linux web server had their site go down with no warning. Root cause: disk usage had reached 100% on the root partition. Runaway application logs had been accumulating for months without anyone noticing. Logs cleared, partition cleaned, monitoring configured. Site restored same day. Client Punit Kasat left a 5-star Google review.
VPN Infrastructure · Nariman Point Mumbai · Government / Tourism
SG8100 VPN router installation — New Zealand Tourism Board, Mumbai
Onsite installation of an SG8100 VPN router at the New Zealand Tourism Board offices, Nariman Point, Mumbai. April 2010. Signed and stamped service report on file.
Data Recovery · Thane · Residential
Accidentally reformatted Linux home server — full data recovery, 2 onsite visits
A Thane resident’s Linux home server was accidentally reformatted. 2 onsite visits to the residence in June and July 2008. Full data recovery completed. Signed service reports on file for both visits.
IT Infrastructure Supply · Pan-India · Precision Equipment
3 purchase orders — Sartorius Mechatronics India Pvt. Ltd., 2006–2009
3 purchase orders for computer spares supply to Sartorius Mechatronics India, a precision weighing and laboratory equipment firm. Issued in 2006, 2007, and 2009. All signed and stamped. On file.
Backup Failure · Mumbai · Anonymous
97 days of backups. All invalid. Job showed no errors.
A business had a backup cron job scheduled and running every night for over 3 months. The job showed no errors in the logs. On audit, every backup file was either zero bytes or corrupted. The job had been silently failing since a disk mount point changed after a kernel update — the backup destination had remounted to a different path. 97 days of backups. All invalid. Discovered during a routine audit before any recovery event forced the issue.
Access Control · Mumbai · Anonymous
Ex-developer SSH key active 8 months after leaving — root access, no audit
A business had a developer leave 8 months prior. On audit, the developer’s SSH key was still active on the production Linux server. Root access. No expiry. Auth logs had not been reviewed in the interim. Access revoked. Logs reviewed. No evidence of misuse — but the window had been open for 8 months.
Monitoring Gap · Mumbai · Anonymous
Cron job failing silently for 4 months — operational reports never sent
A business relied on a nightly cron job to generate and email operational reports. The job had been failing silently for 4 months due to a broken pipe to a decommissioned mail relay. Nobody had noticed because the reports were assumed to be arriving. They were not. 4 months of missing operational data, discovered on audit.
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