Mumbai onsite within 2 hours. Remote response within minutes.
ERP down, server not booting, data loss — handled since 1999.
Redirecting to the Emergency Response Wizard in 5 seconds — or read more first.
| Response mode | Coverage | Response time | Fixed fee (excl. GST) |
|---|---|---|---|
| Remote | Worldwide | Within 2 hours | ₹5,000 |
| Onsite — Mumbai | Mumbai city limits | Within 4 hours | ₹10,000 |
| Onsite — Pan-India | All Indian cities | Next business day | ₹15,000 + travel |
After-hours surcharge (before 9am or after 6pm, weekends, public holidays): +50% on base rate. Retainer clients: emergency response included at no additional cost.
ERP not starting after a reboot — ERPNext, Tally, SAP on Linux. Database connection failures — MariaDB, MySQL, PostgreSQL. Disk full causing web server or application to stop accepting requests. Server not booting after a kernel update or power failure. Ransomware or suspected intrusion — containment, forensics, recovery. Data loss from accidental deletion, formatted volumes, or corrupted filesystems. Cron jobs silently failing — backups not running, scheduled tasks stopped. SSH access lost — locked out of your own server.
25 years of Linux infrastructure in Mumbai. Every major distribution — Ubuntu, Debian, RHEL, Rocky Linux, AlmaLinux. Every common ERP stack. Onsite capability across Mumbai and Thane. Remote capability worldwide. One person answers the phone — the same person who fixes the server.
The stockbroker whose trading systems went down at 11:43pm on a Tuesday. The jewellery manufacturer whose ERP stopped booting the night before a major delivery. The e-commerce founder whose site went down on a Saturday and nobody noticed until a customer complained on Instagram. Real incidents, handled, documented, resolved.
For faster response, complete the Emergency Response Wizard before calling — it captures your server details, the nature of the incident, and authorises AV Services to begin work. Most clients complete it in under 3 minutes.