AV Services · avservices.in · Linux Infrastructure, Mumbai · Since 1999
When the ERP Goes Down, the Factory Stops
Most manufacturing businesses in India run their ERP on a Linux server. SAP, Tally Prime Server, ERPNext, custom-built systems — the server underneath is almost always Linux. And in most factories, nobody is watching that server. The IT guy handles laptops and printers. The ERP vendor handles the application. The Linux layer in between? Nobody owns it.
That gap is where failures happen. A disk fills up silently. A cron job stops running. A backup runs every night but hasn’t actually written anything in 3 months. Then one morning the ERP won’t start, the shop floor can’t book production entries, dispatch can’t generate invoices, and you’re calling everyone trying to figure out what broke.
AV Services owns that gap. Monthly retainer. Linux only. Since 1999.
What “nobody watching the server” actually costs
A production stoppage from a server failure runs 4 to 12 hours on average before the right person is even identified, let alone on the problem. At Rs.5 to Rs.20 lakh per shift depending on your plant size, that’s not a server problem. That’s a business problem.
The AR Gold case is a useful reference. A jewellery manufacturer in Mumbai accidentally formatted the Linux server running their ERP. Full data recovery, ERP restoration, multiple site visits. Resolved before the first morning shift. A monthly retainer at Rs.15,000 would have caught the disk condition 3 weeks earlier and prevented the incident entirely.
Prevention is cheaper than recovery. Every time.
A real example from manufacturing.
A precision auto-parts manufacturer in Andheri East ran ERPNext on a 4-drive RAID-5 array. One drive had been throwing reallocated sector errors for 11 weeks. Nobody saw it — no monitoring, no alerts, nobody checking. A second drive failed on a Tuesday morning. The array went read-only. ERPNext came up but couldn’t write. 47 shop floor workers couldn’t book production entries. Dispatch stopped. The MD called 3 people before reaching us.
First call came in at 9:14am. We were on-site by 10:40am. Rebuilt the array from a healthy spare they had on-site, restored the last clean snapshot, verified ERPNext write operations. Shop floor was back at 3:52pm. 6 hours 40 minutes total downtime. No data loss.
The drive had been failing for 11 weeks. A monthly smartctl check would have flagged it in week 2.
What AV Services does for manufacturing companies
The scope is the Linux server layer — the OS, the storage, the network config, the backups, the security, the monitoring. Not the ERP application itself, not the network switches, not the workstations. Just the server. Managed properly, every month, by someone who has been doing this since 1999.
Monthly OS patching and security updates. Unpatched Linux servers are the single most common entry point for ransomware in Indian manufacturing. Every month, known CVEs are patched, updates are tested, and the server stays current.
Backup verification, not just backup running. The backup job running is not the same as the backup working. Every month, a restore test confirms that the backup can actually recover your data. Most businesses have never done this. The ones who find out their backup was broken during a recovery incident wish they had.
Disk, memory, and process monitoring. Observium-based monitoring catches disk fill, memory pressure, and process failures before they take the ERP down. An alert at 85% disk utilisation is a scheduled maintenance task. A full disk at 3am is a production crisis.
Emergency response — onsite within 2 hours. If the server goes down, Arun is on-site within 2 hours anywhere in Mumbai. Not a support ticket. Not a callback queue. A person, on-site, with the server.
Written monthly health report. Every month, a plain-language summary of what was done, what was found, and what needs attention. Readable by a plant head or MD, not just an engineer.
Pricing
Essential — Rs.15,000/month. 1 server. Monthly patching, backup verification, monitoring, monthly health report.
Professional — Rs.30,000/month. Up to 3 servers. Bi-weekly cycles, full security hardening, incident response included, 24/7 priority support.
Business Critical — Rs.50,000/month. Up to 6 servers. Weekly cycles, dedicated response SLA, CVE monitoring, emergency patching, 24/7 including public holidays.
International clients — USD pricing available. View full pricing including USD rates →
Initial audit — Rs.10,000 to Rs.25,000 depending on environment size. Waived with a 3-month commitment. Month-to-month after that. 30 days notice to exit.
27 years. One focus.
AV Services has managed Linux servers since 1999. Geeta Engineering Works in Thane has been a client for 14 years. The Netherlands Consulate General ran on AV Services infrastructure management for over 2 decades. Field engineering work for US and European companies — Comtech Services, Source Support Services, Pyramid Computer GmbH — verified by signed documents on file.
No Windows. No app development. No audiovisual. Linux infrastructure. That’s the whole business.
The stack behind every managed server
Monitoring
Observium, Nagios, and Cockpit. Continuous monitoring with alerts configured before thresholds become incidents. You find out about problems before your users do.
Backup
rsync and borgbackup. Monthly restore test to a temporary location — not just a check that the job ran. A backup that has not been restored is an assumption, not a backup.
Security
fail2ban, auditd, iptables/ufw/firewalld. Monthly patching via apt or yum. Staged where possible, direct to production with rollback plan where not. SSH access audited every maintenance cycle.
Communication
Dolibarr ticketing for incident history. WhatsApp and Telegram for real-time updates. Monthly maintenance report by email. Per-client config documentation in plain text and wiki — so nothing depends on memory.
When did someone last check if your backup actually worked?
Free 30-minute audit call. No access needed. No commitment.
⚡ Check Your Risk Book Free Audit → ⚡ Server Down? Call NowRelated Reading
Why Startup Linux Servers Fail in 6 Months
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